Ten Tips for Effective Communication With Your Doctor
By Dr. Karen Trollope-Kumar
Sometimes my work as a family doctor the days don’t always go as expected. On a busy day, I feel like I’ll never catch up, and it’s frustrating that I can’t give adequate time to each individual patient. One afternoon not long ago, I was feeling unusually tired. I looked down at my schedule and saw that my last patient was Beth, a young mother with a seven-year-old son. I thought to myself – Let’s hope this one is just a simple sore throat!
“So what brings you in today?” I asked, after a brief greeting.
“Well, I’m worried about Jimmy”, said Beth anxiously. “He’s getting into trouble at school a lot, and his teachers say he’s not paying attention. Sometimes he has stomachaches. I’m not sure what to do… Also, I’m wondering if you could just check his foot, I think he’s developed a plantar wart.”
I couldn’t help letting out a sigh. “Well, let’s just focus on the main problem,” I say. “What more information can you give me? Have you got his latest report card? Any specific comments from the teacher?”
Beth shook her head. She tried to explain more about her concerns about Jimmy, but she sensed that I was not listening closely, and she tripped over her words. Finally, I said in a voice edged with irritation, “There’s not much I can do in this short appointment. This is a complicated issue. Can you re-book for another time?”
After Beth and Jimmy left the office, I felt very guilty for brushing her off that way. I knew that she was not happy with the appointment, and neither was I. We had a communication problem, aggravated by time constraints. Unfortunately, such problems are all too common between family doctors and their patients and with a little teamwork can get the critical doctor-patient relationship back on track.
Like any healthy relationship, good communication is fundamental and that applies to the doctor-patient relationship as well. When that vital link of understanding is broken between doctor and patient, a cascade of negative consequences can result. If the patient hasn’t been able to fully explain his or her symptoms, an incorrect diagnosis might be made. If the doctor hasn’t clearly communicated his or her assessment of the problem, the treatment plan might fail. Poor communication inevitably leads to dissatisfaction for both doctor and patient.
There are ten quick tips to communicate better with your family doctor, and to make your office visit more effective:
1. If you are seeing the doctor for a complicated issue (like Jimmy’s problem) ask the receptionist to book you a longer appointment.
2. Prepare what you’re going to say ahead of time, and keep it concise and focused.
3. If you’ve done some research on the Internet about your problem and want to share it with your doctor, make sure you use reputable sites to get that information. Doctors get frustrated when patients bring in reams of information of dubious value.
4. Avoid coming into the doctor’s office with a list of unrelated problems – focus on your main concern for that visit.
5. If you are going in to get results of an important test, bring a friend or relative with you. Sometimes it can be hard to remember what the doctor has said, especially when the topic is emotionally laden.
6. If you have a particular worry about a symptom (for example, Could this be cancer?), express that concern to the doctor.
7. If the doctor advises a treatment you don’t feel comfortable with, explain your reasons, and see if an alternative approach would be possible.
8. Keep your follow up appointment, and at that time let the doctor know how well (or not) the treatment has worked.
9. If you’re not happy with the service you’re getting, communicate this clearly but politely, using “I” statements. (for example, “I feel concerned about how long it took to receive these test results.”)
10. If you’re happy with the service you’re getting from your doctor, a word of thanks or a card is always appreciated. Doctors are human too!
Improving communication requires work on the part of both the doctor and the patient. Thinking back on this appointment with Beth and Jimmy, I realized my faults: I was tired and also frustrated because the issue was complex and difficult to address during a short appointment. Yet still, I could have done a better job at communicating with compassion. On Beth’s part, she could have prepared for this appointment by thinking ahead about what information might be useful for the doctor. Working together, patients and family doctors can form great partnerships if they keep communication at the forefront of their relationship.
Dr. Karen Trollope-Kumar is a family physician in Canada and author of Cloud Messenger: Love and Loss in the Indian Himalayas. For more information, please visit www.karentrollopekumar.com.
From Elizabeth DeRosa of Finding The Way Integrative Nutrition Health Coach & Author
Today most Americans rely on healthcare professionals to “manage” their health and well-being. We listen to the experts about our physical concerns and follow the treatment plan laid out to us with strict guidance. We do it without asking many questions or getting a second opinion. Most of us follow the medical advice in an attempt to eliminate symptoms or disease, to feel better, and so that we can get back to our daily lives quickly.
While it is necessary to follow the protocol advised by your doctor, it is also important to become your own advocate in terms of your health. Our healthcare system now employs patient advocates as part of a multi-disciplinary team that specialize in supporting patients with issues ranging from consent, privacy and confidentiality, and patient rights.
But, did you know that you can be your own advocate? Not many people understand that you can become your own advocate and contribute to your own healthcare decisions that make you an active member of any medical team working on your behalf. You can do this whether you are visiting the doctor for a well check-up, sick visit, surgical procedure, post-operative care, or being followed for a chronic disease.
Tips to Become Your Own Self-Advocate
We are all uniquely different and a treatment plan that works for one person may not work for another. This does not mean you or your doctor have failed, it means that another approach must be taken to activate your body’s own ability to heal itself. The doctor is the medical expert but you are an expert on you and your body.
Become an active and engaged participant in your treatment plan. Do not be a passive by-stander. This is your life! You are paying the doctor to work for you. If it doesn’t feel right, seek out a different doctor or get a second opinion.
Get a copy of your medical and/or prescription issue. Review your history! Keep a medical journal if desired.
Communication is crucial. Ask questions and don’t be afraid to ask for clarification or to tell your doctor, “I don’t understand”. Your doctor must take the time to answer any and all question that you have regarding your concerns.
Be prepared and come to your appointment with a list of questions. It is easy to forgot them during the appointment.
Understand how your insurance plan works. The insurance industry is a complex system within the medical umbrella that can leave patients frustrated and exhausted. Know what services are covered and plan accordingly with you doctor.
Know your doctor’s medical background. Where and what did they study? Observe their manners and behaviors. Do they listen to your concerns, show respect for this partnership, communicate effectively, and have a commitment to your well-being?
The doctor-patient relationship is changing today. This relationship is essential and must be utilized effectively for delivering high-quality healthcare to you. It is important to forge an improved dialogue, become an active participant, and ask questions so that you can become knowledgeable and empowered in regard to your health and wellness.
Creating a healthy workplace maximizing team happiness and productivity
Graphic designers in a meeting at the office
Those who embrace omens and adhere rules could pursue eternal workplace happiness. As in, it is the uncertainty of success which eventually lead even ‘The Kid’ to the far-side………
The Alchemy of workplace happiness
Rule #1. Draw a line for Rumor ----- of, course. One must.
Rumors tend to have a merger-effect on people. Based on situation, the same rumor can evoke laughter or bring about a molehill out of a molecule. And, moreover, most rumors tend to circle around leaders thus making grievance management a virtue of good leadership. Of, course. One must.
Rule #2. Embrace the odd showmanship
The HR should keep a watch on showmen whose hobby is to self-efface humorous stories. They should interfere if deemed, and differentiate good humor Vs. bad humor based on situations. And, embrace timely and appropriate reaction to humor sense for the cross-cultural Corporates or Office quorum.
Rule #3. Fulfill Self-Actualization Goals
Work satisfaction stems from the fulfillment, or the lack of it, of self-actualization goals. For that, the company HR should build a sizeable team of talent hunters who knows how to track careers. And, tackle professional ego without much personnel discretion.
Rule #4. Make HRM a Zero-Sum Game.
Best of HR makes Human Resource Management a zero-sum game it is being said. Meaning they must meet the economies of staffing and training and development, and form a healthy sync with clients. This would enact both the Company policy w.r.t financials, and an HR’s duty of employee motivation.
Rule #5. Allow seamless communication.
For that, there are many options like having an “Open Door Policy” in place. Empowering team leaders who knows their team inside-out. Providing platforms - Corporate Games - to break the railings in one-on-one discussions. And least of all set a benchmark between expectation and reality, performance and ‘post-truth.’
Rule #6. Provide Entertainment Value
Office ergonomics have influenced even SMEs (Small and Medium Scale Enterprises). And, thus, corporates are forced to invest on tawdry furniture which may add to the employee discomfort. Although, for a healthy workplace one must sacrifice money to simply buy the best branded furniture or suchlike. And, provide a couch for employees to endure long working hours. (Note: Ergonomics mean space and comfort.)
Rule #7. Mend outdated rules and regulations.
If a rule is in-sync with the new-millennials nobody would question its practicality. Here is an outdated rule as prescribed by NRLB - “Employees are not allowed to take unauthorized pictures” it says.
Of, course. The 2016 version of the same rule shall be apostrophe-d “Taking selfies on bathrooms are strictly prohibited.”
If anything happens, this would bring home clarity of thought and keep judgment to within confined limits.
Why Happiness Matters?
We keep hearing outrageous excuses to leaving one’s job to concur dreams. In fact, if you connect those excuses you could see an irony…….
Bottom line is it is the engagement, or the lack of it, which gives a healthy and productive work place from both an Individualistic point of view, and holistic. The takeaway from this blog should be plain and simple. You can maximize team happiness and productivity by limiting rumor (#1) with proper rules and regulations in place (#7) that has a tinge of humor in it (#2). And, by fulfilling self-actualization goals (#3) with tactical HR management (#4). The byproduct of it all would give you some entertainment value at the workplace (#6) it shall be deemed. Welcome Feedbacks. Thank You.
Author- bio: Levin George is a Search Engine Optimizer at OfficeRock.com. He actively pursues interests related to latest internet marketing trends. He spends his leisure time reading, meditating and enjoying the joys of technology.
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