September 5th, 2018

// SFU addresses mental health on and off campus through additional support services for its students

SFU addresses mental health on and off campus through additional support services for its students


Two-year pilot program to provide students with confidential 24-hour access to counsellors through their mobile device

VANCOUVER, Sept. 5, 2018 /CNW/ - Simon Fraser University (SFU) and Simon Fraser Student Society (SFSS) have launched a 24/7 multi-platform mental health and support service through Morneau Shepell called My Student Support Program (My SSP), for its students. This two-year pilot project, which began in August, will provide additional mental health resources for all SFU students, at no additional cost, to help address the growing demand for mental health services – a problem that is also impacting other young adults and post-secondary institutions across Canada.

SFU students now have immediate, confidential, 24-hour access – from anywhere in the world – to counsellors through a phone or mobile app. The app will allow students to talk or instant message counsellors for emotional support needs such as managing relationships and adjusting to living away from home, as well as crisis support. The program offers both immediate and booked counselling options; students can request to book an appointment with a counsellor who speaks a specific language or, for example, identifies as a specific gender, religion or as indigenous.

"My SSP will help provide mental health support and other resources to our students no matter where they are in the world," said Tim Rahilly, vice provost and associate vice-president, students and international, Simon Fraser University. "Students will have access to these resources should they need it even if they are living or studying abroad."

"Having access to a larger, more diverse network of professionals means that students' unique circumstances can be more timely and easily matched with someone who may have lived experience with their circumstances," said Samer Rihani, vice president of  student services, Simon Fraser Student Society. "By offering this service to our students, we know that we'll be making our first step forward in destigmatizing mental health services and letting students know it's okay to not be okay."

In addition to having a counsellor at their fingertips, the downloadable My SPP app can connect students to videos and articles to help support positive well-being such as achieving balance, sleep and mindfulness resources.

"Our collaboration with SFU started in February 2017 when we observed an increased need of mental health services for students compared to what was available on campus," said Jasdeep Gill, vice president, SFSS VP external relations, Simon Fraser Student Society. "It was absolutely vital to us to recognize students' need for resources and flexibility, and we're thrilled to have come to this solution with SFU through Morneau Shepell's 24-hour, immediate support services. The Board of Directors is pleased to have finalized this agreement with SFU to support this pilot program."

"This two-year pilot project will provide increased access to mental health services and support for students at SFU and will complement our existing services and initiatives," said Martin Mroz, health and counselling director, Simon Fraser University. "I'm especially excited the role that My SSP can play in helping staff and faculty support students. We have a lot of people at the university that want to help build a Healthy Campus Community and this will empower them to do that. My SPP will be situated amidst a strategy that addresses timely, accessible, supports for those in need; settings that promote well-being and a caring community; and health education as well as addressing mental health stigma."

SFU's funding contribution for this initiative is part of the University's Student Experience Initiative, a formal, three-year process led by the VP Academic Office to fund initiatives that have potential to positively impact the student experience. These mental health resources are provided in partnership with, a leading international student insurance provider, and Moreau Shepell, a leading global organization offering counselling that supplements the growing demand of mental health and wellness on campuses across North America.

"We have developed a great relationship with over the past few years to provide exceptional service for our institutional partners and we are pleased to extend our offering to the students at SFU," said Matthew McEvoy, senior director, student support, Morneau Shepell. "We continue to see investments in mental health support across the country, so we are thrilled that SFU is echoing this commitment for its students."

"With such a diverse student population, it was imperative that SFU provide support to the entire SFU student population, including graduate students, undergraduate students, diverse international perspectives,  LGTBQ+ students, indigenous students, student athletes, students with disabilities and more," said Keith Segal, president and chief executive officer, "We are honoured to be able to reach more students every day and to be a part of their journey toward a successful educational experience."

About Simon Fraser University

As Canada's engaged university, SFU is defined by its dynamic integration of innovative education, cutting-edge research and far-reaching community engagement. SFU was founded more than 50 years ago with a mission to be a different kind of university—to bring an interdisciplinary approach to learning, embrace bold initiatives, and engage with communities near and far. Today, SFU is Canada's leading comprehensive research university and is ranked one of the top universities in the world. With campuses in British Columbia's three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties, delivers almost 150 programs to over 35,000 students, and boasts more than 145,000 alumni in 130 countries around the world.

About Simon Fraser Student Society

The Simon Fraser Student Society exists to improve the health and well-being, social, academic, and financial conditions of our undergraduate students. We provide assistance for campus events, advocate for issues that are important to our members, provide study and social spaces, support clubs and student groups, oversee the undergraduate health and dental plan and more. The SFSS is governed by a student elected Board of Directors. The SFSS: for students, by students. The SFSS encourages you to make your time here at SFU a memorable experience.

About Morneau Shepell

Morneau Shepell is the only human resources consulting and technology company that takes an integrated approach to employee well-being, health, benefits and retirement needs. The Company is the largest administrator of retirement and benefits plans and the largest provider of integrated absence management solutions in Canada. LifeWorks by Morneau Shepell is a total well-being solution that combines employee assistance, wellness, recognition and incentive programs. As a leader in strategic HR consulting and innovative pension design, the Company also helps clients solve complex workforce problems and provides integrated productivity, health and retirement solutions. Established in 1966, Morneau Shepell serves approximately 24,000 clients, ranging from small businesses to some of the largest corporations and associations. With more than 4,500 employees in offices across North America, Morneau Shepell provides services to organizations around the globe. Morneau Shepell is a publicly-traded company on the Toronto Stock Exchange (TSX: MSI). For more information, visit

About International Insurance is one of the world's largest insurance providers in international education and a leader in addressing the changing needs of organizations and students around the globe.

With almost 20 years' experience working with language schools, high schools, universities, colleges, industry associations and agents, takes pride in keeping international students safe when it matters most. That means creating insurance plans that can be used in every country and for every occasion. Whether students are leaving to go abroad or for international students studying in Canada and the USA, has a plan for every kind of educational opportunity.

SOURCE Morneau Shepell Inc.


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